Policies and Shipping
We stand behind all of the brands, products and services we offer at our stores. If you have any issues with a purchase or service please contact us to discuss possible resolutions.
Shipping options are available for most apparel and accessory items. Most orders are prepared during the week and are available within 2 business days.
Due to our dealer agreements, some bikes may not be eligible for shipping.
Shipping fees are dependent on purchase size and weight. Fees are calculated during checkout via our websites calculator. If questions on shipping please call us 714-879-8310
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
In-store pickup is free and available for all items, including bikes and oversized products. Most orders are prepared during the week and are available within 2 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away, please call us to confirm that the product is available before heading over to our store.
Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Refunds on Parts and Accessories are available within 14 days of purchase. Returned items will have a 15% restocking fee applied, Item and Packaging must be in LIKE NEW condition and a receipt must be present.
Refunds on Bicycles are available within 7 (SEVEN) days of purchase. Bicycles returned will have a 15% restocking fee applied, and must be in NEW condition. Any Parts or Labor required to restore the bicycle back to LIKE NEW will be deducted from refund.
No refunds on special orders! Prices subject to change without notice.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!